To the agent sending the email and it will be created with 'closed' status. Comments to this discussion are now closed! The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. Freshdesk will then generate an additional ticket to that agent which is nothing. Sign up for freshdesk today.
Please respond to the thread and requests from your customers for an update on this.
Comments to this discussion are now closed! If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. I wonder what in freshdesk differs between choosing resolved or closed. Please respond to the thread and requests from your customers for an update on this. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. No response from the customer, the agent can close the ticket and it will not be . These display as new in the ticket list until a reply is sent to the. This haas to be improved or we are not getting the benefits of . Turn off emails being sent to agents on closed and or resolved tickets. Sign up for freshdesk today. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. Sign up for freshdesk today. If the ticket is then replied to .
This haas to be improved or we are not getting the benefits of . Freshdesk will then generate an additional ticket to that agent which is nothing. No response from the customer, the agent can close the ticket and it will not be . However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. Sign up for freshdesk today.
No response from the customer, the agent can close the ticket and it will not be .
Sincerely, ecnordic support team 2. Comments to this discussion are now closed! Sign up for freshdesk today. I wonder what in freshdesk differs between choosing resolved or closed. They can just reply to your ticket and move it out of the 'resolved' pile. To the agent sending the email and it will be created with 'closed' status. These display as new in the ticket list until a reply is sent to the. Freshdesk will then generate an additional ticket to that agent which is nothing. This haas to be improved or we are not getting the benefits of . No response from the customer, the agent can close the ticket and it will not be . The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. The requester closes the ticket after the agent changes the status to. Of course these are desperate measures and not even close to a real solution.
Comments to this discussion are now closed! The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status. If the ticket is then replied to . I wonder what in freshdesk differs between choosing resolved or closed. These display as new in the ticket list until a reply is sent to the.
Freshdesk will then generate an additional ticket to that agent which is nothing.
Of course these are desperate measures and not even close to a real solution. They can just reply to your ticket and move it out of the 'resolved' pile. Turn off emails being sent to agents on closed and or resolved tickets. I wonder what in freshdesk differs between choosing resolved or closed. Comments to this discussion are now closed! Please respond to the thread and requests from your customers for an update on this. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. Sincerely, ecnordic support team 2. The requester closes the ticket after the agent changes the status to. Sign up for freshdesk today. Freshdesk will then generate an additional ticket to that agent which is nothing. However, our customers are not notified about the change in sla or office hours when sending an email to the email address that gets picked up by freshdesk. The ticket remains in a resolved status and after 2 weeks with no reply the ticket is automatically changed to closed status.
Freshdesk Responded Versus Closed - Truck Carrying Live Eels Overturns Hwy 101 Closed At Cape / Turn off emails being sent to agents on closed and or resolved tickets.. Comments to this discussion are now closed! To the agent sending the email and it will be created with 'closed' status. Of course these are desperate measures and not even close to a real solution. If the ticket is then replied to . I wonder what in freshdesk differs between choosing resolved or closed.